Small medical center assumed Office 365 was backed up. It wasn't.
A small medical practice with eight staff discovered that Microsoft 365 does not back up email, OneDrive or SharePoint by default. After a deleted appointment record could not be recovered, they engaged Backup Experts to protect Exchange, OneDrive and SharePoint with immutable, recoverable copies.
8
Office 365 accounts protected
1
Compliance scare before protection
Minutes
To connect and start backups
$0
Backup hardware required
The challenge
The practice used Microsoft 365 for appointments, patient correspondence, shared calendars and policy documents. Like many small businesses, they assumed Microsoft's cloud automatically backed everything up.
When a deleted appointment record could not be restored and the practice manager started asking about retention and compliance, they realised the gap. They needed a simple, health-sector-appropriate way to protect email, files and shared data without buying or maintaining any hardware.
The outcome
- 8 Office 365 mailboxes, OneDrive accounts and SharePoint sites protected
- Unlimited data per account with no storage tiering surprises
- Immutable copies held in Australian datacenters
- Automated restore verification every two weeks
- Point-in-time and granular restore for email, files and SharePoint items
- No backup server, storage or licences to maintain on-site
How the protection was set up
- 1
Discovery
We reviewed the Microsoft 365 tenant, identified the eight active accounts, mapped the SharePoint site holding policy and procedure documents, and confirmed the data residency and retention expectations of the practice.
- 2
Connect
Using Backup Experts' SaaS protection workflow, we connected securely to Microsoft 365 in minutes. No agent installation or on-site hardware was required.
- 3
Protect
Initial backups of Exchange, OneDrive and SharePoint completed to Australian datacenters, then copied automatically to a separate immutable storage array with object-lock policies applied.
- 4
Handover
We demonstrated a mailbox and SharePoint item restore, left the practice with simple recovery instructions, and set automated restore verification to run every two weeks. Backups are only useful if they can be recovered.
Want the same result in your environment?
Request a consultation and we'll model your current backup costs against per-workload pricing.